Josette R.

I Had 1254 points saved up on my account (worth about $62 off an order) and was going to use them to get some fabric but when I logged in it was only 16. After 45 minutes on hold (which is a recorded voice saying "thanks for waiting please hold" over and over...) Customer service told me their new system was randomly allocating points to people and their version of fixing it was to zero out people's accounts. When I told them I had been buying there for several years and never used my points yet so I was not one of the "free points" people, he said there was no record of any purchases in their new system and they would not give me my points back. This on top of about 1/3 of every order being sent the wrong fabrics, means I'll never be shopping there again, and if you want your products to arrive on time and be the correct item, I recommend you don't either.