Josh G.

Bought a $4K Famaj Mixer. Item broke shortly after, but it was past the 30 day return period. They offered to still take it back, but I had to pay the original outbound shipping and the return shipping. (Greater than $1500.00 total). Business advertises free shipping for iems over $75. This is the first scam. Then, since the item was under warranty for 1 year, they started shipping me parts to fix the machine myself? Then, they started telling me, without having looked at the broken machine, that it was because of my generator power. They stated that this machine was sensitive to generator power. No word of this in the Famag paperwork though. So, on the one hand they are blaming my generator because the mixer is 'so sensitive". But on the the other hand,, they sent me parts and told me to replace then. Switches, power buttons, the entire control board, safety switches, everything. They literally just told me to do it myself. Crazy. No field service rep. No "take it to a certified tech" and we'll reiburse costs for diagnosis. Then to top it all off, they stated that thet only way to get it serviced under warranty is to ship in back to them for almost $800. Then you have to pay to have it shipped back after they fix it. THis is the biggest scam ever. They try to recoup "free shipping" and return shipping on returns, and they have zero capacity to carry out a warranty plan without shipping a heavy, large item back to them. Pathetic business with shady advertisings who will reip you hard when they get the chance. I am looking at a $4000 loss because the only option is to spend $780 each way to get it to them for warranty work. Total scam. Do not buy a large item from these people. They cannot and will not execute their warranty plan without taking you for hudreds/thousands of dollars. Stay away.