j p.

I booked a week with "kaspars "in scotland, my first ever air b and b, the reviews were all good, i paid £200 for 7 days, it was cold and there was no hot water or breakfast, but as kaspars was friendly and gave a plug in fire for the room i figured it was ok at £25 a night. However i was unable to sleep those first 2 nights due to a rat / rats scratching about in the cieling and i messaged kaspars who said it wasnt rats that there was a wire being blown about in the attic, ive had rats in my flat before i know what they sound like so i said i was sorry but i needed to move somewhere else. I cancelled and rebooked another room which was fine, heating, hot water, breajfast stuff available, but now i have only recieved £75 back the host kaspars says he has had £75 where s the money gone? I cant find any customer service and i cant even review kaspars have ended up paying double and lost 2 nights sleep plus a day from having to move rooms, utter crap.