JS S.

A couple of months ago we ordered our Smart Slide-in Induction Range at Samsung.com along with the recommended trim kit accessory for our new kitchen which was still under renovation at the time. We placed this order early on because we kept hearing about how everything such as major appliances gets long delayed. We tried to delay delivery of our order with Samsung but to no avail. They had the product and ready or not, it arrived before our kitchen was ready for it. When it was finally installed, we discovered that the trim kit accessory does not even fit properly (it's metal, so it can't even be cut to fit). Also, the trim kit are just pieces are supposed to stick on top of the range surface with adhesive - like how long is THAT supposed to last? - in a perimeter, so it does absolutely nothing to prevent any spills from going into the gap between the range and any adjacent counters. But, since this is now obviously outside of their paltry 15-day return window there is simply nothing that anybody who you're lucky to even reach in customer service can help with. I am simply trying to return an unused trim kit accessory because it does not even fit the range it was meant for and Samsung makes reaching a human EXTREMELY DIFFICULT AND FRUSTRATING (which is clearly their whole objective) so that the short clock quickly runs out and then lo and behold, they are VERY SORRY for the inconvenience of course, but there is nothing they can do now.

This review is for Nathan Murdock and Jimmy Bastos. Luckily for AMSI it seems like not everyone at this company is as blatantly apathetic, cowardly, untrustworthy or just plain lazy and incompetent as these two dolts. Less than a month into the lease, I started getting repeated complaints from various neighbors about the tenants that Jimmy placed into my rental unit (after taking a over a month to do so for a sweet place in the heart of the mission no less). Their noise and smoking violations were clearly prohibited by the lease terms and yet it was only after many weeks of repeated inquiry did Nathan finally send out notices for the various violations. At this point I was already beginning to question why a property manager was necessary in the first place if he could hardly be bothered to deal with multiple lease violations.

A few months later after the tenants seemed to settle down and stop throwing raging parties (but still unable to stop smoking on the premises), I get an invoice for an unexpected maintenance fee for a repair that was made for the thermostat and remote control. Apparently the battery in the remote control needed replacing, which meant that the majority of the nearly $300 bill was for the thermostat. The problem was, the unit has no thermostat, only separately controlled heaters. (Oops!) So I asked Nathan to explain. Unfortunately that took about a month - with regular reminder inquiries the entire time as usual - for him to look into it. Finally failing to come up with an adequate explanation for the repair of something that didnt exist, he graciously reinstated the maintenance fee to my account as a courtesy. Wow, what a mensch! If only I hadnt asked about the repair and just assumed it was legit, who knows what other repairs couldve been made since.

Not quite as amusing is the time that it takes AMSI to send you the rent they collect on your behalf. I figured that switching to direct deposit would surely expedite getting the funds over waiting for the check in the mail. But regardless of the method, the average time I could expect the funds would be about half the month. The delay, I would soon learn, was because the tenants werent actually paying their rent on time and had been doing so for several months. But at least there was a penalty for late rent, except that according to Nathan Murdock, in the state of California, the property manager is entitled to keep the late fees for their efforts to collect that rent. How fortunate for AMSI that they have someone like Nathan who knows the law and the benefits of such laws for their interests. Most other property managers dont seem to be aware of that law so theyre just collecting those hard-to-collect fees on behalf of the owners.

And now for the really good part. A few weeks ago the building my units in gets a notice of inspection from the city. This means that those ashtrays and cigarette butts scattered about the backyard might be an issue. Again, an email goes out to Jimmy Bastos and Nathan Murdock informing them of the inspection and need for immediate remediation and not the 3-day notice to quit that takes 3 weeks to draft, review and deliver. I express my frustration with AMSIs inability to keep the tenants from smoking on the property per the citys health code and my desire to be done with the tenants and AMSI. And so Nathan responds by informing us that he was ending our management agreement with 3 days left in the month. Not only did he break his companys own agreement by not heeding a 30-day notice but he just walked away from doing anything to wrap things up (which was not so different from when he was actually supposed to be managing). The tenants didnt even know what happened until after the month was over, when I had to go a meet them and introduce myself. And they seemed so happy b/c any new manager couldnt possibly be worse than AMSI. It turned out that they had their own maintenance requests that were simply ignored for months. Wow.

Dear Boostability Account Manager,

Sorry for taking so long to respond to the numerous regular emails and voice messages you've been leaving me these past couple of months since not renewing my contract with your company.

Just so you know, the main reason why I chose not to renew was because after the 3-month trial period I gave your company I saw absolutely zero return on my investment from your company's efforts. Then when I wrote to you informing you of my wish to cancel, somehow you overlooked or maybe just ignored that request and continued to bill my credit card for a fourth month. (I wonder if you were ever told by your a/r that I had to have my credit card company dispute the ongoing charge that was made without my consent.) Maybe this is how your company pressures you in your job as an account manager, because then you proceeded to try to upsell me into paying even more money presumably to make "more progress" that I never saw in the first place.

Lastly, there's the aspect pertaining to customer service. I'm sure that you are very good at what you do for some of your clients and sadly I was not one of them. But I found it interesting that while there was scant direct contact during the 3 months of our engagement (but I understand, when I'm only shelling out $360/mo you can only devote so much time), once my campaign was no longer "active" on credit card autopilot I was suddenly hearing from you almost every day.

All in all, your company has too many shady practices for a business that failed to deliver any kind of meaningful return on my investment. No wonder there are so many complaints against Boostability. If you don't mind, I'd like to contribute my experience as well so that other business owners are better aware of what they're actually getting for your SEO services.

Sincerely,
A regretful customer