Justin S.

When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the white male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation. Upon returning to the store, I requested to speak with the manager. However, the female employee misrepresented the situation to the manager, implying it was merely about the store closing. When I asked for the manager's name and requested his presence at the door, he rudely denied my request. Subsequently, I filmed the encounter to document their unprofessional behavior. The female FootLocker employee persisted in her demeaning behavior towards me and began recording me without my consent, which was highly inappropriate given her instigation, provocation, and unprofessional conduct towards a customer. I hope this incident does not reflect FootLocker's culture. Such behavior was uncalled for, unethical, and needs to be appropriately addressed.