Jay g.

Believe all of the negative reviews, they're 100% absolutely true and accurate. My first order was completely LOST, after a delayed shipping, to the point where two weeks went by and I never received the dog food. PetFlow had no answer and their resolution was to credit me $10 and ship out another bag... which is fine but my dog ran out of food and I had to purchase other food elsewhere. The $10 credit really didnt help one bit. Every single order I've placed since then takes forever to ship and there's always an excuse as to why they're delayed or backed up in the warehouse. Their prices are better than other competitors, but it isn't worth it when you can barely receive the items you've ordered. They don't even tell you when their warehouse is delayed, you just sit and wait for your autoship order and then YOU have to reach out to see where the hell your items are. My dogs run out of food every single time I deal with these people. I'm bringing my business elsewhere and I will happily pay more because at least I know my dogs won't run out of food every month. Horrible company.