J.T. K.

I'm afraid I can not issue a positive review of Brooks Bros. Online customer service. It seems as though they want to help, but do not have the training and/or intelligence to do so. This has been the case for every order I've placed over the last 2 years.
It is truly unfortunately, as I like their casual clothing. It has gotten to the point where I have to invest multiple hours to get an order placed (currently been on hold for 20 min. Without agent returning).
Just spoke to Jerri (I was told she is a supervisor), who refused to assist in any way including meeting the promises made by representatives Michele and Ryan. This company does not honor their promotional pricing. I will not be making further purchases from Brooks Brothers.