Ju A.

Purchased from them once. Outfits were okay. Stylish, but the quality was a little less than par for the price.

Excellent! Never any problems encountered. Usually place an order and receive it 2 days later. Quality of shoes are usually great! Returns, if there are any, are usually easy to do. Love, love, love this company! And most importantly, there is a LIVE person to speak to if the need arises. Alot of online companies can learn from this site's customer service procedures!

I wish I was allowed to give this site less than 1 star. They don't even deserve the one. Total waste of my time...

Not sure what the policy is with ideeli's shipping, but they just lost a customer because of it. Ordered some dresses and a top a couple of weeks ago and noticed that only one of the items was shipped. True, they give an estimated date for shipment and don't charge your credit card until after the shipment has occurred, but still so slow... goodness!

The item shipped was routed from UPS to USPS, which rejected the order (what sense does it make to use UPS and then USPS? At the same time? The shipping charge I paid on this outfit was way too high to allow the unnecessary confusion and inconvenience that ensued). I was on live chat for over an hour trying to ensure I got the outfit before this Saturday, but of course, I got no where with that. For those of you who do not know this, Ideeli does not offer a number through which to get to a human being that you can speak to and who can use their vocal chords to audibly speak to you, so trying to reason with the person I was forced to chat with was virtually impossible…. Person to person verbal communication was created for a reason, ideeli. Finally got a customer service number from the live chat person, but as suspected, I had to leave a message because no one picked up the phone. I was told that someone would be contacting me within 24 hours, but alas, that was not the case…. I finally just got a call from a "supervisor" a few minutes ago, but it was an utter waste of time. Anyways, back to the horrible experience... the live chat person said that the order could not be sent directly to my home (huh? I would think that after paying $9.95 for shipping, receiving this item wouldn't be an issue) and that I would have to order another dress and have that shipped out again? What is the guarantee that the same thing won't happen with the new outfit? To add insult to injury, I was told that I would have to place the order myself and pay for the new price of the outfit. I then took the initiative to call UPS who was willing to put the outfit on hold if ideeli would call them and tell them to do so, but as usual and OF COURSE, they did not do so. Well, I want to thank ideeli for the great INCONVENIENCE they have caused me. I ordered this particular dress for a wedding slated to take place this Saturday and guess what? I won't be wearing it now.

Be rest assured that I will NEVER EVER patronize ideeli again and I will start spreading the word about my experience on this site. I expect to receive a FULL refund---and this was confirmed by the "supervisor" I spoke to---once they receive the outfit that UPS had no choice but to re-send to them. UPS is less than 5 minutes from my office…. It would have been really easy to run to the store and pick up the package if they would have been willing to make that call.

P.S. Think of this... Why isn't there an option for customers to give complaints and "send"? Where is the send button? Is this a clear indication that they could care less about their customer's satisfaction? Just as an FYI, no business can ever survive for long if the customer's needs are not catered to.