I wanted to share my experience with this website and that everyone decides. I have placed an order on black friday and it arrived on January 5, and when it arrives it is not personalized. So I decided to write to Soufeel and his answer is that I have sent them a photo in black, when in the personalization of the web the photo was perfectly seen. And they DO NOT do anything, they just say that I have sent them a photo in black (when it is false) and that they will not do anything. Now everyone can decide if they want to be scammed
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.