They took my money immediately and after 3 weeks, I still don't have the medication for my pets. The customer service people are belligerent and unhelpful. They just don't seem to care. I write this review in tears because the customer service person called me a liar. Even though my vet responded and I have called multiple times and so has the vet's office, I can't seem to get the script done in order to satisfy them. I really have never had any issues like this before with other companies. If you want verbal abuse and no cooperation whatsoever, Entirely Pets Pharmacy is the place to go.