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Well now it is May 28th, 2023 and still no one has come back to fix their stupid mistakes. It's been 8 mo since garage was completed in the dark (midnight). Not a peep from anyone about when this will get fixed. My guess is never. I can't stress enough how important it is to not give them all their money until your completely satisfied. Not one phone call from Carport Central or Coast to Coast to set up repairs. DO NOT USE THEM
Garage was finally completed the first part of September 2022, one year later. The 3 day build (per workers) took 5 with many issues that could have been avoided by workers. The last 2 1/2 days (very late starts) took them well last 11 pm ea night. My gut said to not pay in full until we could inspect in the daylight but we did anyway. Now the daylight showed they installed the valley flashing on the outside if the siding and trim. Either they don't know what they are doing or the 11:30 pm finish job was hurried. The latter would be my guess as I asked they mail times about putting it up before the siding was screwed on. Well now it's been over a month and we are still waiting for them to get a crew here to fix this. Will it be another month? Hope not as the weather us changing and I don't want water damage to my vehicles inside. Will update when we are "completely " finished.
I apologize for the experience. I will have our customer service manager reach out to the manufacturer and you within 1-3 business days, to help resolve the issue.
Update from May review. It is now August 2022 11 mo later and still no garage. I get only lies, excuses and then silence. No communication at all. This company and Coast to Coast Carports work together to scam you into signing and giving a non refundable deposit and they won't deliver. Get legal advice up front and search other companies. They only give positive feedback on their website. Google further reviews and you will find out what they have done to MANY people.
Tip for consumers:
Use another company and an attorney
Products used:
None delivered
Thank you for reaching out Judy. We are so sorry you have experienced this delay. The contract that you signed does state that the order deposit is non-refundable. We are working on this case, please bear with us as we try to get your resolution. I will get this to my customer service department to follow up with the manufacturer and you.
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5/30/23 I apologize for this experience. Our customer service manager will be contacting Coast To Coast and we will contact you with an update. I apologize for the inconvenience.