Judy S.

I called my local office and asked if they had same-day appointments. First they want to get all of your information. I told him I just need to know if you have any same-day appointments as I'm in desperate need of some help. He hung up on me. I called again and a very pleasant and compassionate young lady helped me. She was very patient with me and said they offer premium service that includes same-day appointments and you can even contact your therapist outside of your appointment via text or email. Great! On top of your insurance, co-pays and deductibles you pay an enrollment fee of $35+ for benefits not covered by insurance. I refused to pay it so she got approval from her manager to have it waived. Great! She said: "don't worry about signing the waiver form right away. Take your time. I know you're having a bad day. However, you must sign the consent form before your appointment." OK. They take your payment information so they can charge you automatically. I scheduled two appointments and I read all of the forms and there it is in the consent form. "Up to $99 enrollment fee plus $49 a month thereafter." They don't tell you there's a monthly fee. She just told me about the enrollment fee. And also that there was no rush in receiving the waiver form right away. Huge red flags. I spent an hour making my appointments and another 30 minutes canceling, because they said the waiver was for the monthly fee as well so she was trying to convince me to keep my appointments. But the form says Enrollment Fee Waiver. Be cautious. I spent so much time on this just to have to cancel when what I really needed was some mental health services. Shame on them. Save yourself the trouble and just find a regular provider. This is very sketchy. And to them you're just a client $$. Not a patient.

I was on Trip Advisor and a "special" showed up. I clicked on it and it was Snap Travel. I trusted Trip Advisor so I made a reservation and paid for it to lock in the price. Long story short, the hotel had been sold and is now a homeless shelter. My daughter looked it up and notified me immediately. When I was booking it, it said free cancelation before 5/26. It was 5/25 and I just booked it so I tried to cancel immediately. The email confirmation said No cancelations, no refunds. So I called. It's June 2nd and I still haven't received a refund. They were "reaching out to the hotel to verify". I live in North Carolina and was flying to Oregon. So I had to book another hotel. They said because I took matters into my own hands I needed to send an invoice of the other booking as proof. So I did. Multiple phone conversations and many emails later, they are still "reviewing" my case. They ripped me off. Shame on these people. Look too good to be true? It is!