I ordered a vacuum from these folks. They said it would be shipped from the manufacturer the next day. After almost three weeks with no delivery I contacted them to find out what was going on. I was told that the model I ordered was no longer made and was out of stock. Neither this company nor the manufacturer contacted me about this problem. It was not until I contacted them that I was told this information. If I had not called them I would have never received a vacuum and I guess no one cared enough to let me know or help me in any way.