Judy W.

I bought trip insurance coverage with them via Road Scholar: "cancel for any reason". I was stranded in Miami because my next flight to my final destination was cancelled due to weather. I ended up paying for a ticket on Delta Airlines, though my initial flight was on American. I submitted all my paperwork to Aon, they asked for proof from AA that the flight was cancelled. I gave it. Then they asked for proof from Delta that there was a Delta delay. There wasn't. I had to pay for a ticket. They don't want to cover the cost of the ticket or hotel for 2 nights (I couldn't get a flight sooner back to home). DON'T BUY FROM AON. THEY TAKE YOUR MONEY BUT WON'T PAY THE CLAIM.

I bought a dress from them several years ago and was very satisfied, including the modifications that they did very well. I decided to get a second dress from them and so far, they have been able to come up with the modifications I have asked for, but it has taken months for them to get back to me. It is impossible to reach anyone who has any authority from "the team". You can only get them on online chat, and while they are nice and polite, how many times can they say they're putting my ticket under "high priority" and have no response from "the team" and still no response? I have a deadline for the dress and began this process months ago...my deadline is approaching but I still have not gotten confirmation on price and design changes. I have called their 800 number (the only one they have) FIVE times and left five voicemails. No response. I had hesitated to write this review, but at this point, it has gone on way too long. I wonder if this review might actually make them respond. So: nice dresses, terrible customer service. How can I provide proof of purchase if I can't even purchase the dress?