I contacted NewLaptopKeyboard about obtaining a replacement for an old Panasonic laptop keyboard I had spilt some water on. I ordered online via PayPal, so I trusted they were a good company. They came back to me quickly to tell me the OEM keyboard was no longer available, but proposed an alternative possible solution. Unfortunately, this didn't work for me, but they gave me a full refund and funds were back in my account within 48 hours. I'd definitely use them again, but I will be more careful with my keyboards in future!