Julia Z.

In my 49 years on this planet I have never encountered an issue like this! I have shopped on line my whole life. UPS is at my house at least three times per day. My Most recent purchase, $3000 Chanel bag, no issues. I purchased a bag from the OUTNET on 12/26. I didn't like it and went to return it personally on 12/31. UPS stores apparently were closed New Years Eve. I went back 1/2. I have my receipt for drop off. I found out that they received the item back but claim they received a pair of Nike men's sneakers. I don't own Nike sneakers and I am not a fan of Nike (personally). I did not find out until almost 10 days later, after they received item that there was an issue with what they received; after I asked multiple times why I haven't been credited for item. I am lucky that I held onto My receipt. After about 6 hours of phone calls, hold times, transfers to people that frankly really have a hard time communicating in English and multiple discussions with supervisors promising follow up ZERO follow up, ZERO resolution. ZERO help! PayPal credited me back the money over a month ago and have since re-charge my account the $683.25 on Feb 8th. I uploaded all documentation, no one bothered to even look at it. I have never had this issue with American Express or any other vendor that I have purchased on-line goods from which is virtually everything in my house! Clothing, furniture, supplies, Jewlery, luxury goods etc., I asked that security cameras be viewed, I asked them to explain why was my packaged signed for on 1/3 but showed delivered on 1/5. No answer! Zero! If this could happen to me this could happen to anyone! When we purchases something on Line, box it up and return it and obtain a receipt for UPS drop off, we have done our part. The rest is totally out of my control. I am furious about the loss of $683.25 but I am 1000 x more furious about how this abominable company "THE OUTNET" has virtually not handled this in an adequate manor! YOOX, Netaporter, OUTNET, ALL of them…lost a 25 plus year customer of regular and luxury goods!