Julie B.

I damaged my SIM card whilst travelling abroad (I needed to use an international SIM card and when I got back to the country, my phone doesn't recognise it). I requested a replacement via web chat as I have no way of calling them or accessing my online account (you'll need sms verification for this). 8 days on and the SIM card have not arrived. I contacted them via web chat, have been passed to numerous agents, and the conversations were dropped. I have raised a complain via email and still awaiting a response. I ordered a SIM card from a different network as I'm frustrated with talkmobile's service. I just now need to transfer my mobile number once talkmobiles SIM card arrives.