Julie A.

I ordered contacts for my daughter. I accidentally entered her old prescription. The prescription I entered had expired over a year ago. She received the contacts and noticed the prescription was wrong when she wore them. Thankfully they are supposed to refund me for the rest of the box. I am out $30 for contacts that were opened and shipping. Customer service said they were not required to verify the prescription with her eye doctor. So I guess they don't really care about eye care as they promote and you can order contacts even if you don't have a prescription. I also got an email a week later saying they were still trying to verify her prescription and encouraged her to take their exam. I acknowledge I should have paid closer attention to the prescription date, but I thought it would all be verified with her eye doctor.