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julie b.

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1 Review by julie

CenturyLink

  • CenturyLink

“Being charged 3 different late fees when my payment wasn't late”
6/28/23

In the beginning of June I was having issues with my internet services. Most of the time my modem wouldn't connect. After contacting support, they told me they couldn't get a tech out for 20 days. After several days I finally got it fixed myself. Now they are trying to charge me 3 different late fees totaling $35
Worst internet service and customer service ever!
After dealing with all the online and over the phone I FINALLY got a competent representative who actually looked into the issues and fixed them, including removing my late charges.

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