Julie B.

We are on day 30of this nighttmare; day 21 since I returned the item and day 15 since they acknowledged the return but have yet to refund me. Today they decided to blame ME for disputing on paypal and telling me they can no longer refund me because of the dispute! This is almost funny. Any company can return despite a dispute, in fact, it immediately stops the dispute. It seems that hundreds of customers are experiencing similar issues. I think a class action lawsuit is the best course of action at this point, as well as to shame them on social media. So far nothing seems to matter to them except terrible customer service. Shameful.

Horrific experience at Boston where the manager was awful to me; patronizing and condescending. I was sneered at for taking a blanket with tags off a display shelf with intent to buy.

Cancelled policy after moving out of state to a private house. We then created a new policy but when assurant sent the documents, they still listed equity residential as a third party! What?! We immediately cancelled and have been asked to provide even more private information. We are not obligated to have any insurance never mind Assurant. Equity Residential should never have been given our private home address in another state. This whole experience has been disgusting. Stay away!

I ordered two items one item a pair of sneakers was shipped in a shoebox, and only a shoebox was delivered to me. The company refuses to refund me for the sweater that was not shipped and did not arrive to me. They have accused me of being a liar when I am an attorney the weight of the package would actually even preclude a sweater being in it. They have them threatened me and said that they refuse to refund anything if there is a PayPal dispute associated with it, but if I took away the PayPal dispute, I'm sure they would just ignore me completely. It's actually also illegal for a company to threaten someone with a credit card dispute, or charge back that is within consumer law as a protection.