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No one is truly helping me with my questions and concerns. Y'all are just texting me and leaving a bunch of info out. And when I call y'all just hang up on me.
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I will never order from Fraser Motor Company! Salesman David was rude and Disrespectful, telling...
Dear Customer,
I'm sincerely sorry to hear about your recent experience with us. Our ultimate goal is to provide outstanding customer service, and I regret that we missed the mark. Your feedback about our communication and response to your concerns is very important to us.
We should not be hanging up on customers or leaving out essential information when addressing inquiries. These practices are contrary to our standard customer service guidelines, and I assure you that I will personally address this with our team to ensure it doesn't happen again in the future.
I understand how frustrating it can be to not get the help you need, especially when dealing with something as crucial as an engine issue. We want to make sure you feel heard, understood, and valued.
I would like to resolve this issue directly. Please feel free to reach out to me at Legal@fraserengines.com or call me directly at 800 731 3177 ext 100 at your earliest convenience. I would appreciate the opportunity to discuss your concerns and find a satisfactory solution.
Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused you. We highly value your business and want to ensure your satisfaction moving forward.
Best Regards,
Fraser Engines]