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Julie M.

Utah

Contributor Level

Total Points
81

1 Review by Julie

  • iD True

7/8/22

I am very dissatisfied with this company. I signed up in April, I tried to log in with all of my information, and it was not letting me, so it seems I ended up with two accounts(which I was totally an aware of). I noticed in June $44.95 was taken out of my account 2 times. I called and it was refunded. I have had a lot of things going on with my Venmo account so I figured I would go through all of my charges and see what else I had. It showed that $44.95 was taken out 2 times in May. I called to discuss why $44.95 was taken out 2 times before, and that's when I was told I had 2 accounts. I could not be refunded because they can only go back one month. I used this company maybe for a week or two tops, it didn't have a lot of what I was looking for, so to be charged two times for something that I definitely didn't use more then a few days really is ridiculous. They can clearly see I never used it in May or June, which I can see paying $44.95 because I did not cancel, but to refuse to give me a refund because they can only go back one month is just greed on the company's part. I'm saying save your money it is not with what your paying for even for one month or the $9.95 trial.

Tip for consumers:
Look up if people a satisfied with the company before spending a penny with ID true.

Products used:
ID True

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