Julie M.

I took my car to Take 5 in Stillwater OK last week. The two guys that were checking in my car were goofing around and trying to keep each other from getting to the computer next to my car. The service manager finally came over and said they didn't have the oil filter that I needed for my VW diesel. About 2 minutes later, miraculously they had a filter for it. I was suspicious so I asked for the filter as I was leaving. It was not the same oil filter that my car used so it was not changed. After finding this out, I took my car to have it checked by a mechanic. The bottom engine cover was hanging down and not secured. THE OIL HAD NOT BEEN CHANGED! I can't tell you how mad I am about this. The mechanic showed me the oil that they took out. It was black and very old. My car mileage is only 69,000. They charged me for all of this and didn't even change the oil. I called their customer service in Louisiana and they just put me on hold and then a voice prompt told me to call back later. Well, no thank you. I will never use Take 5 again. What a rip off.

I've used vacations to go a few times to book interline cruise travel. I've had a couple instances where I needed to add something to my booking and their customer service and supervisors are unresponsive and hard to work with. On this booking I was never able to get them to assist. I will not book with them again.