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I bought two pair of boots from VC and the heel plate (not the entire heel) came off both boots and both pairs. That is a lot of money I spent thinking I was purchasing quality products. I've had cheap pair of boots last longer. I normally do not write reviews but after contacting VC with no response to a solution I am extremely dissatisfied and I will let the world know that they do not stand behind their product.
They did give me a refund a week or more later and a $20 coupon for the next time I use them. Skeptical. Don't think I can endure that kind of (phone) customer service. FYI, email them for a professional response if you need to contact them.
MINUS 5 STARS... I just spent the better part of my day (over 3 hours) trying to get a refund on a room that my client cannot use due to car troubles. Four phone calls, won't let me talk to a supervisor, then they called MY CLIENT because I put the room in his name. Still waiting on a call back. I've NEVER been so disappointed in an app and customer service. Some were nice and I felt sorry for them for having to work there, one was VERY rude. I don't think I've ever written a review that wasn't "raving" about something, somewhere, etc. I am a very positive person but this was the WORSE experience with a company EVER. Use Kayak or another online search for a discounted hotel or call the hotel direct. HotelTonight is missing out on a previous good customer until today! They lost a lot of business as I book hotels all the time.
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No matter how many times he threatens me with law suits or threatens to divulge my case, he is...
Very unprofessional and down right rude. Doesn't let you get a word in edgewise and in the off...
