Julio R.

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.