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I ordered 3 pairs of boots. 2 brown 1 black. I ordered them all on December 7th and only received the 2 brown at the end of december. When i questioned the black pair of boots I was told it was a splot package and the 2nd package was sent oit December 20th 2016. Its February 8,2017 and I still havent rec'd my boots. I will NEVER order from them again. Such a rip off! Then they had the audacity to tell me to verify my address with them... ummm no the address is valid... but they want me to be patient because of the chinese New Year.
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Dear Justina B,
Thank you for your comment.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center