I have had some trees die within in a week of planting.
They did reach out privately and asked me to pay 35 dollars in insurance to replace the 25 dollar tree. Insulting. If you have to have a warranty for a dead tree, ill buy from lowes. It arrived with needles falling off.
Descent website. Horrible shipping. They gladly state it can up to three business days to ship an order. Most companies can have an order delivered in that time. Subpar for ecommerce
We are so very sorry to hear this and are reaching out privately to assist you further.