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Geez, so a little update on this. Last week (July 7,2020), I finally received 2 of the 3 hats that I ordered. I had ordered one of one style and two of a second. For that hat for which I ordered two, they only sent one of them. My girlfriend got in touch with them on their website and eventually seemed to talk to a real person through Instagram. They apologized, told her they have implemented a number of changes, and told us that they upgraded the missing hats to a better quality and will send out 2 new ones so that they match. We'll see if those ever come. Eight months later, I have 2 of the 3 hats that I ordered, and I am just fine with that. Talk about a low bar to hit. At this point, I don't even care if my other hat comes in and don't care that I never did get a partial refund. Just satisfied enough to be mostly done with this experience.
100% stay away from the business. December 7,2019 - placed order for two hats. January 26,2020 - inquired about delay on hat order. January 27,2020 - email response stated ". In production queue... unexpected amount of orders... that's the reason. Your order hasn't been shipped." February 22,2020 - emailed again complaining about 11 week time lapse with still no hat. February 24,2020 - "... due to setbacks... within the production facility... progress is slower than usual... your order was neither forgotten nor pushed back." They also offered a 20% refund. I just want my freaking hats. May 8,2020. Still no hats, still no correspondence. Is this company seriously still taking orders?
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