Horrible, I Was not informed I had a fee on my credit card and they never reached out since I never used the card. Ended up having a fee of almost 200$ for a card I never used and all because of member fee. Do better people reach out and prevent this to happening to others. I thought you take care of military. No excuse for not reaching out to me about the balance, you had my contact information. Not being active is not an excuse. I never complain or get angry but something small like this has affected me financially and mentally