Kala P.

Bad accounting, late payments, AWFUL customer service! Seems like they are being phased out, so they just don't care about their property customers anymore.

Since this company became part of the Expedia Partners, their accounting and customer service has gone down hill. We've used them as our channel manager and middleman between our lodging facilities and the Expedia family booking sites for over 15 years. The last year we've had late payments, missed payments, rude customer service reps, failed reservations, double bookings, and limited availability. We also use their proprietary PMS (Rezovations) which they control, so if there are last minute cancellations outside of their 9-5 workday, the room doesn't show available for a new reservation impacting our revenue. Sad.