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Kal W.

Los Angeles County, United States

Contributor Level

Total Points
81

1 Review by Kal

  • Suffescom Solutions

8/17/23

I hired this company last year in sept and they totally ruined my business! First off they passed me around to 2 or 3 different people who put products on my websiteI do not sell! To make matters worse they put the wrong social media handle my page. We sell fashion and they put supplement products on my page. I requested for weeks to have removed. To only have my requests ignored with management telling me the employee "Sandy" had family problems ands out of work. My website was live for weeks with false ads and products on it we do not sell! When I complained to Shopify who referred them they did nothing! This is after paid them in full and was assured the problem would fixed. After nothing being done and having my requests ignored I filed a claim with my bank for the amount of payment. Now mind you my. Site wasp and working prior to the. "Theme change" I. Got an email days before Black Friday demanding the full amount $1K+ be paid Shopify for the claim that had not even been processed with 48. Hr notice. I called my bank. And they said nothing had processed yet and was pending.Guess what Shopify & this horrible company took my website down 24hrs before black Friday! So. I was being blackmailed to pay. Twice for the service that hurt my business false advertising products that we do not sell. To date my sites still not backup duet the totally unprofessional staff of Suffescom. We will be filing lawsuit against them for many things but please warned to stay away from this company. They talk nice to get you on board but once they have your money it's a different story.

Tip for consumers:
Worst decision ever use. third. world developers referred by Shopify

Products used:
Web. design. change theme

Service
Value
Shipping
Returns
Quality
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Singh S. – Suffescom Solutions Rep

Hi,

We have closely reviewed the screenshots you shared. We had a word with the development team and determined that its not something that is caused by development. There could be many reasons why Shopify closed your store. It may be the product/medicines you were selling which were against their policy. Pending store payment or anything else.

Our team found out that your issue is not a consequence of the design or development of your Shopify store. We would advise you to contact the Shopify customer service to identify the reason behind your store not functioning anymore.

Back in 2021, Our team tried to contact you many times to discuss about the pain points but did not receive a response from your side.

It's against our policy to publicize any kind of data otherwise we would have attached the screenshots of our followup emails to discuss the issues. Despite it being approx. 3 years, you can reach out to us on our email or phone to resolve any issue.

For your convenience, I am adding some links to find out the reasons.

https://community.shopify.com/c/shopify-discussions/shopify-repeatedly-shuts-down-stores-for-no-reason/td-p/810602

https://community.shopify.com/c/shopify-discussions/why-is-my-shop-closed-for-no-reason/td-p/860452

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