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Ordered 12 Duffle Bags with names on them. Suppose to have been delivered Nov 18th. Received 4 bags the 19th and one had someone else's order in it. Every day they say the other bags are coming. Everyday FED EX says delivered but THEY ARNT HERE. Calling customer service is terrible. Talking to a supervisor isn't any better. I will NEVER order from them again once I get this situated. 12 bags cost me over $389.00! They will not credit you anything. They say that they can not credit shipping or processing fees. They did not offer anything to keep me as a customer so THEY LOST ONE THAT would spend lots of money! I highly suggest NOT ordering from MIDNIGHT VELVET!
Tip for consumers:
I suggest not ordering here. It has been a nightmare and Customer Service nor Supervisors help with anything at all. They lack empathy and they just sound like robots.
Products used:
I bought 12 Customized Duffle Bags in different colors. They personalize them with the Names.
Kandie C.'s review of Midnight Velvet earned 5 Very Helpful votes
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