Karen A.

Upon receiving the jeans I purchased from Missinlook, I contacted them on 9/10/2019 to advise them of the defective item they sent me. I explained in great detail that the knee section of the jeans was substantially narrower than the section below and above the knee section which made it impossible for the knee to pass through to pull the jeans up. The jeans do not stretch at all. The company replied by asking me for photos of the item size. After I provided what they requested, they go on to tell me that they know I can still wear the item so how about I keep the item and they refund me 25% of the cost. I went on to explain to them that I don't want the item because it is not wearable for an adult, maybe a child but then the upper portion of the jeans would be too large. I continue to explain to Missinlook that the jeans were defective and I wanted to return the jeans for a full refund because they were not like the item in the picture. We went back and forth with no resolution; I can provide copies of the email correspondence. Needless to say, they told me they would gladly refund my money if I paid for shipping to return the defective item back to them. I explain to them that I shouldn't be the customer's responsibility to pay for the return of a defective item to the company. Eventually, I contacted my bank to file a dispute, which went nowhere because I still have the defective jeans. I shouldn't have to pay the cost of return the defective jeans, I did nothing wrong. If this company sends defective jeans to every customer that orders these jeans, then offer a 25% refund on jeans that of course they charged more than they actually paid. This company would make a killing off of selling defective items, offer a small refund, and still make a profit. Meanwhile, the customer is unhappy with useless jeans. The company knows they dispute wouldn't be ruled in my favor because I still have the merchandise. They never offered a return label to return the item and they pay the shipping cost since it is there fault. Their return policy on their website states, #3: "We are responsible for the following: marks, broken zipper, rips or tears, poor quality material, obvious color difference, major difference between the photographed product and the product received. Please be assured that we will accept full responsibility for any errors or issues that are our fault." This statement is completely false; they have not taken responsibility for the poor quality material that is their fault.