Karen A.

I recently purchased a Balenciaga bag. Upon opening, I immediately suspected counterfeit. There is no serial # anywhere, the number of holes in shoulder strap each side were 13...should be 12. The inside was not cotton canvas as described. The " lambskin" doesn't look real. The dustbag was like parchment. I contacted Bluefly via email(they don't have a phone#, and refuse to converse via phone). They sent a slew of pre made denial texts, going back to theme that all their " merchandise is authentic". When I pointed out all the discrepancies they got hostile. They then said I have a " history of doing this making them suspicious of fraud!". This is blatantly untrue. I went to credit card company who are currently being helpful. I also reported to BBB in Fla. They did their part, but said company just sticks to a denial format, and a " final sales" theme, ignoring that they sold knowing/unknowingly a counterfeit. BBB says they have numerous complaints about Bluefly. I notified AARP, who were very helpful. They also identified them on a list with very poor consumer ratings. There are no email or # for any corporate members of Bluefly, which are located in NYC. So buyer beware.

I have an order large black Prada bag which was showing signs of wear. I was going to buyba new luxury bag, but after seeing all the new price hikes, am holding off. I decided to spruce my existing winter bag up, found a beautiful Prada black leather charm with stones and crystals. It just came today, and I'm thrilled with the look. Meanwhile, I took my bag to my local cobbler, he replaced some stitching on the bags corner, and polished it.!

I have been trying to get an even exchange, smaller size top for 2 months. They dont return calls, the emails to customer care go unnoticed. The few live people I've spoke to always say they cant do the exchange. I've long ago sent back the top, at my expense, with all proper info in the box. This company should stop advertising until it can straighten out their issues. The clothes are nice, but not worth the aggravation. This is not my first time dealing with them, and I should have learned my lesson.