Karen C.

Item descriptions are switched after purchase is made. Items are of the poorest quality and are misrepresented; they are not "genuine stones". They are either photographed too large or too small, leading to disappointment when they arrive. Items are partially delivered; if you order 5, only 1 is delivered and they deliver what THEY want. Colors sent are not what is ordered. The company is listed in San Francisco, CA., but most of the merchandise comes from Asia and take over a month to arrive, if at all. There is virtually no customer service; they keep sending insidious emails requesting photos even if you tell them you don't have a phone or camera. This goes back and forth, ad nauseam. The customer service number refers you to their website; consequently, there are no human beings to speak with. Their motto is "we've got your back" (like backstabbing!), but refuse to grant refunds. I spent well over $200 US and have received $3 worth of useless merchandise - pure junk. They keep sending emails back and forth stating that they require a photo despite the fact that one doesn't have a camera or phone. This website needs to be shut down for good and a class action suit should be instituted to reimburse buyers from unscrupulous sellers.
SCAM ARTISTS - DO NOT ORDER FROM THEM. BAIT AND SWITCH.
Wish.com
One Sansome Street
40th Floor
San Francisco CA *******