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Had an external hard drive I accidentally formatted. Was told that they would try to recover the files and if nothing could be recovered there would be no charge. Nothing was recovered. I fully expected to pay for mileage of the Tech, that isn't the issue. What I got back was an external drive that is now write protected. And what the Tech suggested was he would come back to take a look. At a cost of course. WTH. It would be cheaper to buy a new drive then to constantly pay for no work done. I do not recommend.
Tip for consumers:
Just do not use this service
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Unable to retrieve emails nor unfreeze email account on computer. Justified charge if $102.40 for...
Customer service is very good but sadly the tech sent to my job was not experienced in what I was...
Hello Karen,
Please simply call our office for a full refund (in case you were charged) and to have us send our tech back to resolve any undesired issues at zero cost.
We stand true to our fixed-or-free policy.
Thank you for supporting our local family run business. We will always make it right and are 100% customer oriented.
Thank you and have a wonderful day :)