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They're the worst service ever! The employees are dishonest about how the insurance works. You have to submit a claim through the insurance company if you can't make your flight and it's not guaranteed you will get your refund. When you purchase insurance you will be charge $200 by the airline with any changes to your flight. You should book directly through airline.
* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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