I had placed an order for some t-shirts a few weeks ago. I thought I had ordered women's large, not realizing that in actuality they were unisex. So when they arrived, they were too big for me. I tried several times calling customer service but the mailbox was always full. So I sent an email and never got a response. I didn't want my money back... I just wanted to return the large shirts for medium, but because I never got a response from Customer Service, I finally just donated them to a homeless shelter. The shirts were really nice. Very soft, but because of the non-responsive of customer service, I would have to rate my past order with a 3-star.