Karen L.

Customer service is really went down. I had my bank card canceled because I tried to order a cell phone from a cell phone company. It's his last bank card I had didn't work in stores but it worked online?. I called the helpline twice within the month it was supposedly put on the call back list, never got a call back... And many more instances but this latest one made me decide to close my account. I went there to cash a check from my ex-husband. We live in a small village everybody knows everybody which is all good. So the first time I took the check he had some substitute Jackson till he got his in the mail so I took the check up went to drive through she come back and said she could not cash the check because he did not print his name on the front or left hand side. But he signed it where it was supposed to be signed and apparently you don't have to print your name on it if you're a customer there. Anyway I took the check back he signed it I took it back to the bank but different lady was at the window, she took the check and said she'd be right back okay. Again I waited and then the first woman that dealt with me came to the window got the check then they both came back to the window and they asked me if I was staying back in this town. I don't know what it mattered but I'm not I live in a different town now have for 6 months and I'm at the bank every week. So I give her my address and as soon as I gave it to her she asked me again if I was staying over here in this little town. I was shocked I said what, she said oh I just need your ZIP code? I was confused in a little upset it was like they didn't want to cash the check for me. And does it matter where I'm staying to cash a check? Their system was down. If it was down why didn't she say something when she took the check in the first place instead of saying I'll be right back? So the following week I went through my money.