Karen M.

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off.
He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown.
I called Soulmates and they said the did not have it in a larger size, even though their website said they did.
So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding.
My advice - don't buy either of these companies. I'm sorry I did