You have now been warned. Their return policy is one of the most restrictive I have ever come across. Order from NCIX, Amazon vendors, as well as Micro Center. SuperBiiz is a rude, unhelpful vendor that should be out of business very soon. Others have gone into to detail, and my experience was the same, I wished I had read their reviews first before I ordered from these thieves. They are a member of Google Trusted Stores, which means nothing, Google fully endorses their policies. You have been warned!