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karen m.

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Total Points
82

1 Review by karen

  • Frames Direct

11/15/23

Do NOT do business with them! 10/16 I placed an order for Lilly Pulitzer glasses. 2 days after I placed the order - they emailed stating not only would they not offer the price match guarantee - it was now going to take A MONTH to get my glasses. Nice days later tho I received the glasses - and they made them wrong. I immediately shipped the glasses back 10/25. USPS Priority shipping had them arriving 10/26. I was told I would have them re-made glasses back to me the following week. Today is 11/15 and I still don't have the remade glasses - that they made wrong in the first place. They're a progressive bifocal so they had to be pushed way down on my nose to actually use them as a bifocal. Requested a refund and repurchased elsewhere - these are scheduled to be here next week.

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Karen M.'s review of Frames Direct earned 2 Very Helpful votes

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