Karen R.

We will never use this dishonest, greedy, immoral company again. Airbnb rented us an illicit rental apartment in an Atlanta apartment complex. As we found out once we were there, the complex does not allow Airbnb rentals. The host gave us and dozens of other Airbnb renters the security code to the front gate of the private complex and access to all the complex facilities. We were kicked out of the apartment. I notified Airbnb that the host is not allowed to rent out her apartment in this complex and that I want a refund. Airbnb refused to refund ANY of our payment. I gave the the number for the main office in the complex. Not only did Airbnb not bother calling the complex, they continued allowing the host to rent the apartment, knowing full-well that the rental is illicit.
Their customer service is worse than the DMV. The worst I've ever dealt with. It took me hours to reach a person who could speak English and understand the problem. But they didn't care. They said it's not their problem or their responsibility to make sure the Airbnb rental property is legitimate and legal!