karen s.

An absolute terrible experience so far. We were misled by the sales rep and missed our 30 trial window by 4 days because of it. The company refused to budge demanding two thousand dollars to break our contract early. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. I averaged each issue took about 2 hours to fix. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system. And if Nextiva is reading this 'real world' review, please don't patronize me by responding. Your customer retention staff are rude and aggravating to speak with. Once our contract is over, we are gone. BEWARE