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Karen S.'s review of Howly earned 4 Very Helpful votes
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The option to pay 1$ request fee becomes a 30$ subscription (no permission of mine) and still...
Hello, Karen. Thank you for the feedback.
Please note, that during the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.