WE thoroughly enjoy this program! Unlike when I was a kid, bowling has gotten expensive for a family. You get your money back the first time you use it. I'm not sure why some say they are being charged shoe rental when they have their own shoes. They do not do that at our lanes. That is an issue with the alley, not Kids Bowl Free. And BTW, it says right on the coupon that shoe rental is not included so what's the beef? I love this program, and will keep using it!