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Same as everyone else's story. Kiss & Fly cancel the flight & then won't give me the refund of their agency fee. The airline refunded me immediately but I'm still waiting, over 6 weeks, for Kiss & Fly. My credit card also got hacked after using this site. Not a coincidence. No one will give you a straight answer and they keep running you around in circles. Avoid at all costs.
Tip for consumers:
Do not even think about using Kiss and Fly. You will regret every moment.
Products used:
Flights
Karlie B.'s review of Kiss&Fly earned 7 Very Helpful votes
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.