Karrie N.

I ordered two cross body bags. Looking forward to it, finally said delivered. I look and it was only 1 bag in there. I contacted the chat rep, they told me since we saw on your history it happened before, we can't credit or reship it to you, sorry.

Sorry? I have spent money for something I didn't receive, all I get is a sorry? And yes you are right, missing items isn't the first time happened to me, so what kind of business is this? For this company to just think only the customer out there in this world committing fraud? How about maybe you guys are having problems with employee in the packaging department too? Yes it can be an honest human mistake... but this is not the type of customer service people who spent so much on your products.

Hundreds of dollars is being wasted just to say there's nothing we can do this time.

I love the products but customer experience is sh*t. Trust me, for me to say this when every single purse I have in my closet is Katespade, it's about damn time for me to take my business somewhere else who's value me and my business.

I can't even get no invoice for my purchase, they got the balls to tell me " it's unfortunate but nothing we can do "...