karyn a.

I purchased a dress from this company. I paid $150 (this included expedited shipping for $23 and it still took 2 1/2 weeks to arrive) for a dress that was 4" too small across the back and measured 34" across the bust instead of 38" as per US size 12. I went back and forth (customer service will only handle these matters via email correspondense--no available phone number) via email and they told me to re-measure in case they mistakenly sized the dress wrong. They also state their dresses are custom made and cannot be returned (which they do not tell you when you make your purchase). I re-measured and sent pictures and they finally just told me that all of their dress are placed on a mannequin, they take pictures of each to prove the size is correct, it goes through quality inspection, and they provided a picture of this, and said I was obviously wrong and ordered the wrong size. I wrote back asking why they had me measure and send pictures when they obviously were not going to do right by me regardless. They offered me a $5 discount if I wanted to purchase the same dress in a larger size, but refused to allow me to exchange the dress I bought that doesn't fit. Their return/exchange policy states: For Custom Made item, if it does not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred. But they DO NOT stand behind their policy as all! Steer clear of this company because there is no chance of getting your money back. They do not even send a receipt with the item.