Very pathetic payment gateway. A customer filed a complaint to his bank that we did not give him the service he paid for. They immediately returned the money to the bank and gave me the option to dispute it.
The dispute gives you only 1 shot and you have to share as much information as possible. Keep in mind, there's no SOP they follow to collect accurate information.
I gave them a ton of proof including the report, invoices, chats, etc. and they said they would get back to me in THREE MONTHS.
As you may have guessed, they just said Sorry your dispute is rejected. And poof, my money went into thin air. They do so much KYC on the business that uses them. WTF do you know about the guy who filed the complaint? Jack ****.
Next, one day they decided to disable my account due to KYC and I had to share my national ID with them again. I used the same copy that they had initially approved, it got rejected. I got a new scan, it got rejected for not being clear enough. I went to the government portal and extracted a digital ID, they said its been altered. I've lost a ton of business because of them. $#*! you Stripe.